Luby Equipment Services Refund Policy

At Luby Equipment Services, we strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.


  1. Eligibility for Refunds:
    • To be eligible for a refund, your item must be unused and in the same condition as when you received it.
    • Your item must be in the original packaging.
    • You must have the receipt or proof of purchase.
  2. Non-Refundable Items:
    • Some non-refundable items include special orders, clearance items, and customized equipment.
    • Services such as equipment rental, maintenance, and repairs are non-refundable once the service has been provided.
  3. Requesting a Refund:
    • To request a refund, don’t hesitate to contact our customer service team at [email protected] within 30 days of receiving your item.
    • Provide your order number, receipt, details about the product, and the refund request’s reason.
  4. Processing Refunds:
    • Once we receive your item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your credit card (or original payment method). Depending on your card issuer’s policies, you will receive credit within several days.
  5. Shipping Costs:
    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  6. Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please get in touch with us at:

Luby Equipment Services
2300 Cassens Dr, Fenton, MO 63026